Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who it might Concern:

Many thanks for providing Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. fundas huawei y6 2017 At Quicken Loans, we simply simply simply take great pride inside our company culture—a culture that is constructed on a couple of core values we call ISMs. fundas samsung galaxy s9 One such ISM is “every customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including inside our thorough review and a reaction to all inquiries, problems, and complaints taken to our attention. We sincerely regret any dissatisfaction Mrs. fundas huawei y6 2018 Townsend knowledgeable about us.

After getting Mrs. Townsend’s problem, I contacted her directly. As Mrs. Townsend appreciates, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just what. ” Instead, we discovered that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. fundas iphone x xs Additionally, Mrs. Townsend’s wife signed a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for just about any explanation, we are going to refund your deposit without the real price of your assessment and credit history. ” The Townsend’s house appraised on the cheap than expected, so we were not able to shut their loan that is why. fundas huawei mate 10 In amount, a complete reimbursement is perhaps not owed to your Townsends for the reasons outlined above. fundas samsung galaxy s9 plus

The undersigned directly if there are additional questions, please contact.

Client Reaction


We have evaluated the reaction produced by the company in mention of the complaint ID ********* and have now determined that this proposed action wouldn’t normally resolve my problem. For the guide, information on why i will be rejecting this response look below:

He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We ensured to inquire of the representative if some of these details when you look at the loan work to alter drastically would We be refunded my whole quantity. She reacted that i might be payday loans in california refunded regardless of what. That is all unfortunate for a recorded line nevertheless the multiple agents that i’ve talked to when it comes to simply refund never have permitted me personally he initial woman that we talked to in relation to my loan ended up being calling me personally on a recorded line. We made certain to inquire of the agent if some of these details into the loan strive to alter drastically would We be refunded my whole quantity. She responded that i might be refunded regardless of what. This can be all unfortunate for a recorded line however the numerous agents that i’ve talked to in relation to simply refund never have permitted us to pay attention to the phone call or supplied me with any type of description. The past representative I believe his name was Eric, was very rude and degrading that I spoke with. He had been reading off the script and wouldn’t normally allow me to getting sentence that is entire. He had been really rude we asked to talk with their superior and had been Tell dad he couldn’t promise that I would personally be given a telephone call as well as he will be the only person who i’d be conversing with. I happened to be scammed because of the very first agent whom lied and stated i might get the full reimbursement regardless of what. It is on a line that is recorded. custodia cover iphone They usually have done me personally wrong.

I will be demanding a refund that is full the corporation whom scammed me personally.